Reporting to the Regional Director for Western & Southern, the CR Manager will be responsible for developing client relationships and reaching target volumes of the TOEFL iBT program in France. The CRM will play a pivotal role in enhancing the visibility of the TOEFL test among educational institutions and increasing test volumes.
Business Development
• Actively support demand generation in country
• Increase visibility and volume of the TOEFL test in country
• Support and Recruit TOEFL iBT Test Centers in the region
• Develop partnerships with institutions
• Gather, analyze and report market intelligence, trends and developments,
• Communicate client needs
• Act as the liaison for partnerships in the region
• Achieve sales target
Client Relationships Management
• Maintain and develop relationships with B2I (Academic Institutions, Language Schools, Agents) in the dedicated sector.
• Develop strong working relationships with government organizations with influence on higher education policies.
• Conduct presentations to clients face to face or via webinars and represent TOEFL at industry conferences.
• Visit Higher Education institutions, language schools and partners using ETS’s assessment tools
• Ensure that TOEFL products and features are recognized and preferred by targeted institutions
• Reach team objectives quarterly and yearly.
• Manage client inquiries and resolve issues in an effective and timely manner.
• Understanding the needs and challenges that higher education institutions are facing related to languages and English in particular.
At least three years of experience, including:
• Experience working in or with institutions of higher education
• Experience working in a multicultural and multilingual environment
• Experience working in sales and business development
• Experience working in a rigorous sales environment
Other qualifications:
• Strong written and verbal communication skills in English
• Ability to make public presentations
• Travel availability
• Organizational skills, flexibility, taking responsibility and being able to work in a dynamic team
• Flexibility and relationship-building, interpersonal skills
• Awareness of higher education system
Education:
· University Degree in Business Administration or Marketing
· A Post-graduate degree is a plus
Languages:
• Proficiency in English & Arabic
